Privacy Policy

Last updated: June 5, 2026

At Tinnitus.Health ("we", "us", "our"), we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you use our website:

• Contact information: Name, email address, and phone number (when you opt in to our training, coaching, or programs)
• Conversation data: Messages you send to our AI assistant "Bella," and — if you choose to speak with her — your call audio, which may be recorded and transcribed (see Section 4)
• Booking data: The appointments you schedule with us through Cal.com
• Usage data: Pages visited, time spent, browser type, device information
• Payment data: Processed securely by Stripe — we never store your card details
• Cookies: We use cookies for analytics and advertising (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Deliver our free training, coaching tools, and paid programs
• Send you relevant emails about tinnitus relief (you can unsubscribe anytime)
• Improve our website and services
• Process payments securely
• Run and optimise advertising campaigns

3. Third-Party Services

We use the following trusted third-party services:

• Stripe — for secure payment processing
• Brevo and Resend — for email delivery and marketing
• Cal.com — for appointment scheduling and bookings
• Vapi and OpenRouter — to power our AI assistant "Bella" (chat and voice)
• Meta (Facebook) — for advertising pixels and conversion tracking
• Vercel and Render — for website and backend hosting

Each of these services has their own privacy policy governing how they handle your data.

4. AI Assistant ("Bella")

Our site offers an AI assistant named Bella that you can message by text or speak with by voice. When you interact with Bella:

• Your messages, and any call audio you choose to share, are processed by our AI providers to understand you and respond.
• Voice calls may be recorded and transcribed so we can answer your questions, schedule your appointment, and improve the service.
• Bella is an automated assistant and provides general educational support only — she is not a doctor and does not provide medical diagnosis or treatment.

You can always choose to email or call a human instead at dan@tinnitus.health.

SMS / Text Messaging

If you provide your mobile phone number and opt in through a form on this site, we may send you SMS/text messages such as the free guide you requested, tinnitus tips, program messages and offers. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. See our SMS Terms.

Mobile information and SMS/text messaging consent are not shared with, sold, or rented to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties for their own marketing. Information may be shared only with the subprocessors that operate our messaging service (for example, our SMS delivery platform) solely to deliver these messages to you.

5. Data Sharing

We do not sell your personal information to third parties. We only share data with the service providers listed above to deliver our services and run our business.

6. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for the website to function (e.g., offer timers)
• Analytics cookies: To understand how visitors use our site
• Advertising cookies: Meta Pixel to measure ad performance and build retargeting audiences

You can disable cookies in your browser settings, though some features may not work properly.

7. Your Rights

You have the right to:

• Access the data we hold about you
• Request deletion of your data
• Unsubscribe from emails at any time (link in every email)
• Opt out of ad tracking via your browser or device settings

8. Data Security

We use industry-standard security measures including HTTPS encryption, secure API endpoints, and trusted third-party processors. Payments are handled entirely by Stripe and are PCI-compliant.

9. Children

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this privacy policy or want to exercise your data rights, contact us at:

Email: dan@tinnitus.health